Call center services are indispensable for modern-day business operations. As they are the representatives of a brand, they need to be run with great care. But oftentimes, call centers are overlooked because companies do not have sufficient capital or time on their hand.Continue reading
Handling customers is a task that is as much important as it is intricate. With competition rising between companies, the need to look after customers in their time of need has become more important than ever. Continue reading
Internet has brought with itself a range of technologies that have allowed companies to improve their operations. But, the use of Internet has also enhanced the knowledge of customers/subscribers, who now expect a lot more from their product and service providers.
As the business world wakes up to the advantages gained by outsourcing IT services, call center outsourcing services have come into prevalence. No longer are entrepreneurs fazed by the prospect of offloading their customers’ vital data to remotely located call center outsourcing vendors.Continue reading
Nowadays, the image of a brand is everything. Especially for a global consumer base that is no longer bound to the local vendors for supply of goods, it is the quality that really matters. Continue reading
We live in times where the growth rate of technology is at an all-time high. Industries are getting disrupted time after time with the frequent emergence of new technologies. As companies keep on transforming their operations, it is hard to ascertain the reception of one’s new product/services.
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In the present age of technology, people have found an easy way to connect with their friends, colleagues and family via the Internet. But ironically, despite this ability to connect easily, the emotional disconnect is rising fast.Continue reading
The advent of new technologies like IoT and 5G are putting intense pressure on the B/OSS systems employed by telcos. Everyone wants their services to be run smoothly, which is the primary reason why OSS BSS solutions have become vitally important. Continue reading
Marketing plays a vital role in any business operation. Without marketing, it is hard to envision a consistently growing business. Just about any marketing campaign relies heavily on the quality of data received through different mediums. Continue reading
Every business is done for one and one purpose only and that is to make profit. One of the easiest ways to make profit is to opt for customer service outsourcing instead of running an in-house operation. But many companies do not realize its true potential because of their apprehensions about an outsourced operation.
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