Internet has brought with itself a range of technologies that have allowed companies to improve their operations. But, the use of Internet has also enhanced the knowledge of customers/subscribers, who now expect a lot more from their product and service providers.
Every business is done for one and one purpose only and that is to make profit. One of the easiest ways to make profit is to opt for customer service outsourcing instead of running an in-house operation. But many companies do not realize its true potential because of their apprehensions about an outsourced operation.
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