Want to improve your customer service skills? The key component you want can be outsourced live chat agents. With email chat outsourcing, you have access to a larger staff of highly qualified customer care specialists who are accessible around the clock to interact with and support your consumers.
The average company either responds to consumer emails too slowly or not! You’re damaging your brand in the eyes of your customers by failing to react to customer emails immediately and aggressively.
Long before the inception of the Internet, mails were the preferred mode of communication for humans. Even after the invention of the telephone, people still resorted to writing long mails for communicating matters in detail. Continue reading