For most businesses, providing exceptional customer service is mostly the responsibility of the call center. But in the post-COVID-19 era, record-high agent yearly turnover of 38%, with over 85% of agents working from home (WFH) and lacking the technology required for the WFH model, has made it difficult for contact centers to deliver excellent customer support.
Your business plan should prioritise improving the customer experience. After all, satisfied customers boost your sales and spread the news about your business at no cost. However, suppose your internal team is already overburdened with work. In that case, you run the danger of providing subpar customer service, providing inaccurate information, and having a disgruntled client seek your rivals for a better deal. You may give a service that “follows the sun” and add value by raising customer satisfaction by hiring a call center outsourcing company.
The widespread increase in competition is intensifying the pressure on companies to deliver the best in class services to their customers, irrespective of their scale of operations or goodwill amongst the customers. Continue reading
Call center services are deemed essential for a business to operate these days. It is important that you have customers on your side, or you risk losing them eventually. Maintaining consistency in call center service is the mantra for success. But it is easier said than done.Continue reading
Every business relies on call center services to some extent. Unless it is a very small business operation, outsource call center services are absolutely indispensable, especially in today’s time.Continue reading
We are living in a world where only those things sell that are marketed well. A brand has to be popular for it to do well. But advertisement and promotions only get you through the starting phase.Continue reading
As the business world wakes up to the advantages gained by outsourcing IT services, call center outsourcing services have come into prevalence. No longer are entrepreneurs fazed by the prospect of offloading their customers’ vital data to remotely located call center outsourcing vendors.Continue reading
Nowadays, the image of a brand is everything. Especially for a global consumer base that is no longer bound to the local vendors for supply of goods, it is the quality that really matters. Continue reading